“The cashmere coat I bought in Japan, worth nearly 50,000 yen, was sent to the dry cleaners to wash the result and was washed away.†Recently, Ms. Fang, who lives in Zhuzhai Village on the streets of Qiangwu, Yiwu, was in a stricken condition and wanted to find a store. Claims also eat closed doors. However, the reasons for the store’s refusal to pay compensation were not only to believe that the clothes did not fade, but also to doubt the value of the clothes.
Clothes suspected to wash fade shop refused to pay compensation
Ms. Fang told the reporter that the cashmere coat that she sent to her husband and her husband spent 47,600 yen when she and her husband traveled to Japan at the beginning of last year (at the exchange rate of that time, it was equivalent to about 2,800 yuan). "I bought it once or twice, and on the 25th last month, I was ready to put it on and found that it was oily. I asked several dry cleaners that it was very difficult to deal with it." Through inquiry, Ms. Fang learned of a house next to Houzhai Middle School. The dry cleaning shop “professional†washed the oil stains and sent the clothes to the past.
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On December 6th, Ms. Fong took her children out of kindergarten and removed the washed clothes without checking. On the next day, Ms. Fang tried to replace her. She found that the fine cashmere coat she had brought back abroad had faded very badly. wore.
Subsequently, Ms. Fang found the store with her beloved cashmere coat and hoped to be explained and fully compensated. For Ms. Fang’s appeal, Zheng’s manager of the laundry thinks that the clothing has not faded, and Ms. Fang cannot prove the true value of the coat. He will not compensate.
Several consultations took no effect. On December 19th, Ms. Fang and a reporter from China’s Yiwu Network found the Yiwu Market Supervision Bureau and hoped that it would organize and coordinate.
The full amount of compensation is unrealistic and wrong. It is wrong to say "not told."
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After listening to the statements of both parties, the staff member held that Ms. Fang’s claim for full compensation cannot be supported by two points. According to Article 13 of the “Interim Measures for Disposal of Consumer Disputes in the Dyeing and Printing Service Industry in Zhejiang Province,†the provisions stipulate that clothing with guaranteed price and fine washing cannot meet the requirements of both parties' prior agreement, or fail to reach the professional technical appraisal due to the operator’s responsibility. Dyeing and dyeing quality standards, and directly affect the original quality of clothing can not be restored, or cause damage, loss, the operator should be based on the price agreed with the consumer at the time of collection, full compensation.
The two sides did not sign a guaranteed price cleansing agreement, and Ms. Fang’s clothing vouchers have long been lost, unable to provide the original notes for the purchase of clothing, and can not produce evidence to confirm the purchase price, which is purely a one-sided quotations, and the full amount of compensation is not Accredited. More importantly, even if the shop owner admits that there is fault, if there is no accurate evidence of the price, the full compensation claims cannot be legally supported.
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“But the relevant laws stipulate that when the consumer extracts the dyed and washed clothing, the operator shall require the consumer to accept the product on the spot and discover the quality of the laundry in a timely manner and inform the consumer.†The staff member stated that when Ms. Fang took the clothing, the store did not The request did not inform the consumers to check the washed clothes on the spot, and later found that the problem could not confirm the evidence. In this regard, the store owner should bear the responsibility of not being fully informed.
According to Article 14 of the Interim Measures for the Handling of Consumer Disputes in the Dyeing and Printing Service Industry of Zhejiang Province, “If you cannot produce your voucher, you will be compensated at 20 times the cost of the laundry. After the compensation, the clothing will be owned by the operator, if the consumer needs it. If operators keep damaged clothing, the operator can reduce the compensation by 30 percent."
In the end, the store compensated Ms. Fang 20 times the amount of laundry - 500 yuan in cash.
Close to the year, the Market Supervision Bureau once again reminded the public that they must check on the spot after dyeing and dyeing clothes, hold a certain awareness of rights protection, and solve the problem at the first time. Businesses should be more honest and responsible to customers and themselves.
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