During the fall and winter seasons, a variety of apparel discount promotions appearing in the names of “seasonal promotions†and “clearing sales promotion†are also frequently seen. While this has provided some citizens with “good-looking†good bargain goods, some unscrupulous promotions also make it easy for some careless consumers to be deceived.
Not long ago, Ms. Huang took a pair of adidas sports shoes with a price of more than 600 yuan in a special sale field of sports apparel on Xinfen Road. At that time, the salesperson told Ms. Huang that this was a pair of "break code shoes." Ms. Huang saw this pair of shoes just right for their own feet. With such a cheap price, you can buy a pair of suitable shoes. Ms. Huang does not look at it ecstatically, and she directly pays for transactions.
Back home, Ms. Huang took a look at her shoes, but found the problem: The original pair of shoes was 37 and 1/3 yards, and the other was 38 yards. This was not originally paired. Shoes.
The next day, Ms. Huang found the “special store†and explained the situation to the salesperson. The salesperson told Ms. Huang that this was the case when the shoes were brought in. It may be an error in the delivery link. As the shoe has no other goods, Ms. Huang can choose another pair of shoes as an alternative. Ms. Huang then selected a pair of Reebok shoes as a replacement at the store. When the staff packaged the shoes, Ms. Huang specifically said: This time to see clearly, can not mistake the number again. A staff member said at the time: This pair of shoes is absolutely no problem.
But when Ms. Huang took her shoes home and got out of her shoes the next day, she didn't feel right: the shoes were still big and small. Take off the shoes and see, Ms. Huang stupid: This time is more ridiculous wrong, one shoe is 36 yards, and the other is 38 yards, a whole difference of two yards.
In desperation, Ms. Huang came to the store for the second time, hoping to return. However, when Ms. Huang arrived at the store, she discovered that the shop was being renovated and the staff in the shop was not present.
Consumer Council: This is a fraudulent act
In desperation, Ms. Huang asked the reporter for help. The reporter learned from the acquaintance that the shop is a company called “Guangzhou Bao× Trade Co., Ltd.†and the company also has a counter at Dongguan Xhong Mall. So the reporter came with Ms. Huang’s shoes and bags. This mall and the third floor of the mall found a special counter for this company.
A woman who claims to be a strict woman told reporters that she is the deputy retail manager of the sporting goods sales company Dongguan District. For this pair of wrong code shoes, Ms. Yan said that the pair of shoes Ms. Wong first purchased was originally because of the wrong code, so it is special sales; and the second pair of shoes may be salesman busy mistakes. Ms. Yan also stated that, in fact, some of the shoes that were sold in this batch of discounted shoes were because the code numbers of the two shoes were incorrectly matched.
Obviously it is "error code promotion." Why did Ms. Huang hear it at that time was "broken code promotion"? Ms. Yan explained that the sales staff who may be on-site did not explain clearly.
Ms. Yan said that she could exchange another pair of shoes with the same price as the original price, but because the shoes were sold out, Ms. Huang could only pick another style of shoes. Because it is a promotional item, you cannot enjoy the right to return it.
For this situation encountered by Ms. Huang, Deng Guoping, secretary-general of the Dongguan City Consumer Council, said that this is a fraudulent act. Deng Guoping said that the sale of wrong-coded shoes without consumers’ knowledge is equivalent to selling defective products to consumers. According to the relevant regulations, consumers can also claim a compensation of double the original price on the basis of a refund of the purchase price. It is understood that according to the "Technical Specification for the Service of Footwear and Bags and Goods" issued by our province in July this year, consumers buy shoes within 7 days (including 7th) and find that the shoes under normal wear conditions have serious quality problems. , may require the operator to return the original price at one time. After 7 days of sale, the shoes that are still in the service period will have the above serious conditions or a slight open line, open plastics, parts fall off, shoelace breakage, loose insoles, etc., and may be handed over to the operator for repair if it is not repairable or After repairs affect the use, replacement may be required.
For those who meet the terms of exchange, but the business operator does not have the same model or specification, the business operator shall return it for free and clear the purchase price at once according to the price of the shopping voucher. If the same type of commodity consumer is not willing to exchange goods, the business operator A daily depreciation charge of 1% can be charged.
After purchasing unqualified products, can merchants use "promotional merchandise can not be returned" to reject consumer's return request? Deng Guoping stated that there is no legal basis for such reasons. Whether it belongs to promotional merchandise or not, as long as the goods sold have quality problems, as long as the relevant return policies are met, consumers have the right to ask merchants to return merchandise. Consumers have encountered such disputes. Afterwards, they can negotiate with the merchants themselves. If the negotiation fails, they can go to the Consumer Council or the quality supervision department to make a complaint and request the relevant departments to help solve the problem.
Many businesses do not know there are new rules
“For such complaints, the Consumer Council’s investigations and mediations generally prompted businesses to correct mistakes. However, as the “Technical Code for Corporate Footwear and Bags and Bag Products†has only been implemented in recent months, many businesses do not know. There is such a norm, so there is often resistance at the beginning," Deng Guoping said.
In response to the "Technical Specification for Corporate Footwear and Bags and Goods Services," the reporter visited some of the footwear products sellers in Dongguan City. None of the nearly 10 sellers knew this new rule. Many dealers have stated that the shoes they sell have “three guarantees†vouchers. If quality problems occur within the specified time, they can be returned in accordance with relevant regulations. However, the reporter learned that these "Three Guarantees" commitments are often made by the manufacturers themselves, and their contents are not exactly the same as the "Three Guarantees" period.
Ms. Huang thought that she had “broken shoes†and found out that she was actually a “code wrong shoe†a day later. When negotiating with the merchant for return, he was rejected. In this regard, the person in charge of the Dongguan City Consumer Council stated that this is a fraudulent act. According to the recently introduced "Technical Specifications for Corporate Shoes, Bags, and Bags," the consumer can negotiate with the merchant and can go to quality supervision. Department or Consumer Council complaints.
At the same time, some people in the industry reminded the public that it is the period of frequent sales promotion in autumn and winter. Consumers must be cautious when they “wash out†some of their promotional clothing, so as to avoid the loss of treasure, but they suffer.
Citizens:
Merchants should stand in the perspective of consumers
Teacher Wu, who is working at a middle school in Nancheng City, said: "If it wasn't because of a physical disability, who would buy a pair of shoes that weren't worth the number? Isn't it costly to buy it? Now businesses like to treat customers as It's God's words, but there are many businesses that haven’t really implemented this sentence. Businesses should stand in the consumer's perspective and think about consumers everywhere. This is the long-term way to make money. If you only think about how to sell your products this time, you will offend the consumers. Ultimately, you will still damage your own reputation and business."
Mr. Lu, who works at Computer City, believes: “Of course, it's wrong to say that the wrong code shoes are broken shoes. Our company also often takes some products out to engage in price reduction promotions, although some of them are defective products. However, we will definitely explain it clearly to consumers. If consumers can accept it, it will be sold; if he thinks this is a defective product and it is not worth buying, then we can understand it. But there is a criterion that we will not follow. Fill it up and fool consumers."
Rectangle Crystal Ashtray,Round Crystal Ashtray,Crystal Ashtray
Philosophers Arts & Crafts Factory , http://www.zrcrystal.com